Collective Community Network — Clinical Supervision

About

Led by someone who has done the frontline work.

Vanessa Hapi, founder of Collective Community Network

Vanessa Hapi founded Collective Community Network after 25 years working inside the youth and community services sector — as a case manager, curriculum designer, trainer and assessor, and, for several years, as National Delivery Manager overseeing 28 campuses across four Registered Training Organisations.

Earlier in her career, Vanessa designed and delivered youth programs in New Zealand funded by the Ministry of Youth Development, combining life skills, employment training and social connection through initiatives like community cafés and youth-led projects. That same instinct — build the container, then let people grow inside it — now shapes how she runs supervision.

Her practice is grounded in self-determination, cultural responsiveness and ethical practice, and she works across Queensland, South Australia, Tasmania, Victoria and Western Australia offering both online and in-person delivery.

Diploma / Cert IV / Cert III — Community Services Training & Assessment Trauma-Informed Practice 25+ years frontline & sector leadership

Why It Exists

Mission & Vision

Mission

To strengthen the practice and wellbeing of youth and community service professionals through culturally safe, trauma-informed clinical supervision, education and capacity-building — and to foster reflective practice, ethical leadership and personal growth within the helping professions.

Vision

A sector where practitioners feel seen, supported and empowered — where reflective spaces lead to better care, stronger communities and sustainable service delivery. Developing the people who support others is how lasting change happens, from the inside out.

The Case For Supervision

Supervision isn't a nicety. It's workforce infrastructure.

note

Lower burnout

Supervised workers consistently report lower burnout and secondary traumatic stress, with regular reflective supervision linked to improved emotional resilience and job satisfaction.

O'Donovan et al., 2020

Stronger service quality

Reflective supervision increases a practitioner's capacity to respond ethically, culturally safely, and with trauma-informed insight in complex client situations.

Morrison, 2001 · Atkinson et al., 2022

Better workforce retention

Regular supervision has been identified as one of the top three predictors of youth worker retention in Australian research — a meaningful lever in a sector that loses experienced staff to burnout.

YAC Vic, 2021

Better outcomes for young people

Youth workers who access regular supervision show improved engagement, trust-building and crisis response with the young people and clients they support.

Knight, 2018 · McLeod, 2019

Services

Supervision built around your team's rhythm, not a rigid package.

01 · Individual

Individual Supervision

One-on-one, 60-minute sessions focused on client work, ethical decision-making, professional boundaries and wellbeing. A confidential space to think out loud before you act.

02 · Group

Group Supervision

90-minute sessions for up to six participants — a collaborative, reflective format that builds shared learning and peer support across a team.

03 · Workshops

Professional Development

Tailored workshops on trauma-informed practice, professional boundaries, preventing burnout, ethical decision-making, complex client presentations and cultural responsiveness.

Frequency

Weekly, fortnightly or monthly — adjusted to caseload intensity or critical incident response needs.

Delivery

Online via secure video, in person across the Gold Coast and South-East Queensland, or a hybrid of both.

Who it's for

Youth workers, case managers, counsellors, Community Development and Project Officers, and leaders managing complex teams.

Included with every engagement

Supervision agreements & goal-setting templates
Self-care plans for sustainable practice
Risk assessment tools for ethical decision-making
Reflective logs to track growth across sessions
Pre- and post-session reflection sheets
Ethical dilemma decision-making guides

Pricing

Industry-benchmarked, with an introductory rate for new partnerships.

INDIVIDUAL · 60 MIN

Individual Supervision

Standard rate $180/hr

Introductory rate $180$90/hr

Introductory rate available for up to one term (12 weeks) for new organisational partnerships.

GROUP · 90 MIN · UP TO 6

Group Supervision

Standard rate $450/session

Introductory rate $450$225/session

Equivalent to roughly $37.50 per participant during the introductory period.

What To Expect

A confidential space — with clear, honest limits.

Everything discussed in supervision stays between you and your supervisor, with reporting to your organisation limited to de-identified, thematic overviews — never individual disclosures. There are three circumstances where confidentiality has legal limits, and they're explained plainly before you ever start.

Risk of harm to yourself or another person.

Mandatory reporting obligations involving a child, or a person with disability or elder in your care.

Where disclosure is required by a court of law.

Get In Touch

Let's talk about what your team needs.

Whether you're an organisation exploring external supervision for your team, or a practitioner looking for your own reflective space — reach out and we'll find a model that fits.

NAMEVanessa Hapi

PHONE+61 411 471 967

EMAILvhapi@collectivecommunitynetwork.org

LOCATIONGold Coast, QLD — servicing SEQ & online Australia-wide

ABN37 395 698 054